Questions that are easier to follow
Communication questions sit together, and required fields are marked beside the question.
How we built Know Me
Know Me was co-designed with people with lived experience and NHS staff, who helped decide which questions to ask and how to present the answers.
See what changedWe developed Know Me in partnership with Leeds Teaching Hospitals NHS Trust, where the passport is now in use.
Co-designed from the start
People reviewed the passport multiple times in South London and Leeds. We revised the wording, questions and layout after each round.
What changed
Space to explain what helps
People can describe why they need a longer appointment, a quieter space or support with medicines.
More everyday care needs
The form includes eating and drinking, oral hygiene, sensory needs and support with medical procedures.
What NHS staff needed to know
Clinical teams in London and Leeds reviewed the passport over several rounds. They focused on information they need during care: how a person communicates, what support helps and which adjustments to make.
The one-page summary gives staff a place to find those details before an appointment or hospital stay.
From passport answers to SNOMED CT codes
A flag tells staff a person needs adjustments. The code tells them which one. Know Me suggests the SNOMED CT code that matches each adjustment in the passport.
Participating NHS teams get a short coding summary with each shared passport. Every suggestion shows the person's own answer, so staff can check it fits before adding it to the record.
Examples from the passport
- Longer appointments
- Requires extended appointment
SNOMED CT1108171000000102 - A quieter waiting area
- Requires low noise environment
SNOMED CT1325391000000106
Every code comes from the NHS list. View the NHS adjustment code list
Know Me only suggests the codes. NHS teams review each one and update the Reasonable Adjustment Digital Flag in their own systems.
Make your passport
Tell staff what you need before your next appointment. You can print your passport or email it to the people involved in your care.
How we protect your information
Read how your information is stored and shared, and how long we keep it.
Read our privacy policy