Introduction
Know My Health Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, and protect your personal information.
For the purpose of this document, the Data Protection Legislation shall mean any data protection or privacy legislation in force in the UK including the Data Protection Act 2018, and the UK General Data Protection Regulation and any successor legislation.
This policy sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following to understand Our views and practices regarding your personal data and how We will treat it.
For the purpose of the Data Protection Legislation, the Controller is Know My Health Ltd.
The Data Protection Officer for the Know My Health Ltd is Paul Shanahan.
Our Legal Bases for Processing
- Consent: Where you have given consent for marketing or other purposes.
- Contract Performance: To fulfil our contractual obligations.
- Legitimate Interests: For analytics, improving user experience, and security.
Data Retention Periods
- Analytics logs: retained for 24 months.
- Marketing consents: retained until withdrawn.
- Transactional records: retained for 7 years.
International Data Transfers
We rely on UK adequacy decisions and Standard Contractual Clauses when transferring personal data outside the UK/EEA to ensure appropriate safeguards.
Your Rights
Under UK Data Protection Legislation, you have the following rights:
- Right of access.
- Right to rectification.
- Right to erasure.
- Right to restrict processing.
- Right to data portability.
- Right to object.
- Right to withdraw consent.
To exercise these rights, contact our DPO at paul@knowme.health
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a child under 16, please contact us.
Information We Collect
We collect personal information when you use our website or services, including:
- Contact information (name, email address).
- Technical information about your device and how you use our website.
- Details of your visits to Our Site and the resources that you access (Log Information).
- Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site, (including date and time). page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
- Our Site may collect information about user demographics through Google Analytics. This information will only be used for internal reporting and not shared with third parties.
How We Use Your Information
We may use information you provide to:
- to carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us.
- to provide you with information about other services We offer that we feel may be of interest to you. You can opt out of receiving any communication We send you relating to this at any time.
- if you are an existing customer, We will only contact you by electronic means (e-mail) with information about services We feel may be of benefit to you. If you are a new customer, We will contact you by electronic means only if you have consented to this.
- to notify you about changes to Our Service.
- to ensure that content from Our Site is presented in the most effective way for you and for your computer.
We may use information we collect about you to:
- to administer Our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- to improve Our Site to ensure that content is presented in the most effective way for you and for your Device/computer.
- as part of Our efforts to keep Our Site safe and secure.
- to make suggestions and recommendations to you and other users of Our Site about services that may interest you or them.
- for research purposes carried out internally or by trusted third parties who provide statutory services.
Data Security
Where we store your personal data:
- All information you provide to Us is stored on secure servers held in GDPR compliant international data processors only. Where international data processors are used, all appropriate technical and legal safeguards will be put in place to ensure that you are afforded the same level of protection as within the EEA.
- Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- The transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site. any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information:
- We may share your information with selected third parties including but not limited to: Organisations commissioning or delivering health services for the National Health Service (NHS), but only in an anonymised manner.
- We may disclose your personal information to third parties:If We are under a duty to disclose or share your personal data in order to comply with any legal obligation.
Your Rights
You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us
Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation.
Changes to Our privacy policy
Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to Our privacy policy.
Information about Our use of cookies
Our Site uses cookies to distinguish you from other users of Our Site. This helps Us to provide you with a good experience when you browse Our Site and also allows us to improve Our Site. By continuing to browse Our Site, you are agreeing to Our use of cookies.
We use cookies to:
- Strictly necessary cookies: Required for site operation. Lifespan: Session.
- Analytical/performance cookies: For visitor analytics and site improvement. Lifespan: 24 months.
- Functionality cookies: Remember preferences. Lifespan: 12 months.
- Targeting cookies: Track visit history for relevant content. Lifespan: 12 months.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify Your browser setting to decline cookies if You prefer. This may prevent You from taking full advantage of the Website.
If you do not accept our cookies, some features of the website may not function as intended.
Contact Us
If you have any questions about this Privacy Statement or our data practices, please contact paul@knowme.health.
Effective Date: June 20, 2025
Last Updated: June 20, 2025